★ "Customer First" is our core concept, we provide a full range of pre-sale, sale, after-sales service. Our professional team provides customers with free quotation of parts, design and manufacturing solutions.
★ The details are as follows: Before receiving the customer's project drawing, we will first sign a non-disclosure agreement (NDA) with the customer, after that the customer can email the design drawing (2D/3D file) to us, we will provide a detailed design manufacturing report (DFM), quotation and delivery time. In the process of project analysis, we discuss relevant issues with the customer and reach an agreement. After the customer places a purchase order, we will charge a 50% deposit to start processing the parts.
★ We guarantee full (7*24 hours) production to ensure normal production progress and ensure customer delivery, at the same time, we have a complete quality inspection system to ensure that each product meets the quality requirements. After the parts are completed, we will send the product photos, inspection report and other certificates (material certificates, COC and other certificates) to the customer for confirmation. And then we will arrange the shipment after receiving the balance.
★ During the warranty period, we provide free re-work and technical support for the defective parts, and provide a quick and professional response to every feedback. Throughout the process, our professional project managers will track and monitor project progress and quality checks to ensure that products are delivered on time and in good quality.
★ The service of Alec model always focuses on customer needs, whether it is pre-sale, sale or after-sales, we insist on providing the most professional and thoughtful service to meet the needs of customers.
